Sany Overseas After-sales Service Questionnaire

Sany Overseas After-sales Service Questionnaire

Dear Customer,
We designed this questionnaire to better understand your needs and listen to your suggestions, so that we can provide better service to you. We would greatly appreciate it if you could take a few minutes to complete this questionnaire and submit the answers to us before Dec 31st, 2011. You will be entered into a prize draw as a token of our appreciation:

Note: One spare parts voucher can be used for purchasing one full-price spare part. The vouchers are not applicable to transportation fees. Sany will not compensate unused amount of the voucher in any form.
To participate in the survey, please click the link below and fill in your email address and contact number for us to inform you when you win a prize.
http://fun.sanygroup.com/sanyquestionhw/index_en.jsp

Basic Information:
Company Name: * Address: Email: *
Your Name: * Position: Contact No.: *
Country/Area: *    
Which kind(s) of SANY products are you using?
Which kind(s) of SANY products are you going to use (if any)?
Which competitors of SANY do you know of? (Multiple Choices)
Based on your experience of using SANY products and impression on the other competitors, please choose with your first reaction. Satisfied Dissatisfied
Brand and Quality 1 General impression on the brands. 5 4 3 2 1
2 Satisfaction degree of products quality. 5 4 3 2 1
3 Products capabilities to satisfy working demand. 5 4 3 2 1
4 Maintainability of products. 5 4 3 2 1
5 Satisfaction degree of products' fuel consumption. 5 4 3 2 1
6 Satisfaction degree of price-performance ratio. 5 4 3 2 1
After-sales service 7 Satisfaction degree of after-sale service. 5 4 3 2 1
8 Satisfaction degree of local service staff. 5 4 3 2 1
9 The company's reaction speed after receiving trouble calls. 5 4 3 2 1
10 The company's capability in spare parts supply. 5 4 3 2 1
11 Localization degree of reference materials. 5 4 3 2 1
Please answer the following questions. Yes No
12 Do you need product repurchase service?
13 Are you willing to pay for extra service after the warranty period?
In which aspect(s) do you think we need improvement?
Do you have any other suggestions to SANY?
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